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Returns & Exchanges

Whilst we try our best we realise that sometimes things do go wrong. If there is a problem with your order of any kind, please notify us within five business days of receipt of your order to report a problem. Below are instructions on how to handle various problems that might arise. If these do not answer your question, please feel free to contact us.

Wrong Item Received
If you received an item you didn't order or you did not receive an item you did order, please contact us so we can ship the correct item. If the error was on our end, we'll ship the correct item to you at our cost. If the error was on your end, we'll figure out how to remedy the situation as quickly possible.

Damaged or Expired Item
If an item is damaged or the product date is past expiration when received, please notify us within five business days of receipt of your order and we'll make arrangements to replace the product or refund the purchase price plus shipping cost of that item. We'll need to get some information from you to determine what caused the problem so we can ensure it doesn't happen again. Please use the Contact Us form for assistance.

Returns
If you need to return a product, please contact us within five business days of receipt of your order before sending anything back. Our friendly staff will work with you to determine what went wrong and the best way to resolve it - quickly and easily.

Refunds
Please let us know within five business days of receiving your package. We'll need your order number and reason for requesting a refund. Refunds requested after 10 business days of order date will be assessed and handled on a case by case basis. We're reasonable and hope you will be too.